Civil Service Clerical Ability Practice exam

Question: 1 / 400

What is an essential skill for clerical staff when dealing with clients?

Technical expertise in IT systems

Effective communication and interpersonal skills

Effective communication and interpersonal skills are crucial for clerical staff when interacting with clients. These skills enable clerical staff to convey information clearly and courteously, fostering a positive atmosphere that can enhance client relationships. Being able to listen actively to client concerns, answer questions accurately, and provide clear instructions or information helps to ensure that clients feel valued and understood.

Additionally, strong interpersonal skills help in building rapport with clients, which can lead to increased trust and satisfaction. For clerical roles that often involve front-line service, the ability to adjust communication styles to match different clients can be vital in creating a comfortable environment that encourages open dialogue. This focus on effective communication establishes a solid foundation for resolving issues and ensuring that clients’ needs are met efficiently.

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Ability to perform multiple tasks at once

Knowledge of advanced math

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